It allows you to connect with your customers on their preferred channel and offer experiences that are consistent and respectful of their history, optimizing the work of their collaborators with an all-in-one multi-session desktop and mobile experience. All this while creating immersive and spectacular experiences through innovative channels such as the Metaverse (VR & AR) and smart voice assistants.
Each product travels on one or more channels, in line with the multichannel – and omnichannel – logic that optimises its performance. This approach involves an interconnected system between the various points of contact, with data transferred between the different channels and coherent strategies so that the customer has the same experience on all touchpoints.