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CLOUD-BASED CUSTOMER EXPERIENCE PLATFORM

Close the gap between Brand and customers.

Unleash the untapped potential of your business with the first customer experience super app.

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Reach and communicate

Reach and communicate

with your customers across all channels, including the Metaverse, in an integrated way.

Analyze and optimize

Analyze and optimize

every stage of the Customer Journey with a single omnichannel view.

Exceed all customer expectations

Exceed all customer expectations

extend your solutions set by integrating those of the best market players in the Mexedia ON App Store.

Reach and communicate

Reach and communicate

with your customers across all channels, including the Metaverse, in an integrated way.

Analyze and optimize

Analyze and optimize

every stage of the Customer Journey with a single omnichannel view.

Exceed all customer expectations

Exceed all customer expectations

extend your solutions set by integrating those of the best market players in the Mexedia ON App Store.

Reach your customers wherever they are also in the Metaverse.

  • Connect with customers on their favourite channels and offer them consistent and respectful experiences of their history.
  • Empower your collaborators to work better with a multisession, all-in-one desktop and mobile experience.
  • Create immersive and amazing experiences through innovative channels such as Metaverse (VR&AR) and Smart Voice Assistance.
Reach your customers wherever they are also in the Metaverse.

Reach your customers wherever they are also in the Metaverse.

  • Connect with customers on their favourite channels and offer them consistent and respectful experiences of their history.
  • Empower your collaborators to work better with a multisession, all-in-one desktop and mobile experience.
  • Create immersive and amazing experiences through innovative channels such as Metaverse (VR&AR) and Smart Voice Assistance.
Simplify the work of your collaborators.

Simplify the work of your collaborators.

  • Automate routine and low-value tasks by providing real-time responses with Virtual Assistants and Chatbots.
  • Give customers instant access to the right content, informative articles, and frequently asked questions.
  • Support your customers with the right information at the right time through artificial intelligence.
Create your business automations.

Create your business automations.

  • Eliminate the manual processes with Mexedia ON thanks to the centralized flow builder.
  • Quickly integrate your technology ecosystem with our solutions.
  • Use your own CRM or rely on one of those offered by Mexedia ON.
Analyze and optimise operations.

Analyze and optimise operations.

  • Monitor the success of operations using centralized information systems and improve your customers' Customer Experience.
  • Analyze performance trends with detailed information on each stage of the Customer Journey.
  • Keep under control every Mexedia ON solutions through a single dashboard.
Connect or activate the channels your Brand needs.

Connect or activate the channels your Brand needs.

  • Make Mexedia ON solutions travel on your communication channels or activate one of our advantageous bundles included in the subscription for Voice, SMS or Satellite communication.
Windtre
Verizon
Tim
Terna
Tata
OneWeb
Omnyacare
Namex
Lora
Lis
ISS
Irideos
Inmarsat
fatto quotidiano
globalstar
fitprime
fico
fastweb
clouditalia
cisco
china mobile
bics
avanti
A COMPLETE INTERACTION

The channels

Offer your clients interaction beyond all expectations. Establish authentic and lasting communication every day by making the most of popular channels such as SMS and WhatsApp, cutting-edge channels like Alexa Skills and Google Home, or even completely unique channels: only with Mexedia can they enter the Metaverse.

Built-in chat
Email
Metaverse
Multichannel
Satellite
SMS
Video Call
Voice
Voice Smart Assistants
Built-in chat

Chat within websites, web apps and apps.