Anyone looking to purchase a vehicle, rent one long term or lease one increasingly tends to try out new channels for contacting agents. That's why it's important to establish a direct, simple and lasting relationship. All the better if it fits perfectly into an integrated technological ecosystem like Mexedia.
A company's communication usually travels on several channels, in line with the multichannel – and omnichannel – logic that optimises the performance of each individual product. This approach involves an interconnected system between the various points of contact, with data transferred between the different channels and coherent strategies so that the customer has the same experience on all touchpoints.